Home » Our Policies » E-Commerce Policy


Our mission is to improve the life expectancy and quality of life for pets diagnosed with cancer. To assist the Canadian and American Pet Cancer Foundations in delivering our mission and vision, we offer goods and services that can be bought directly through our Website where all proceeds will go directly to the organization.

During the purchase of any product or service made through our Website, you may be asked to provide certain information relevant to your purchase, including, but not limited to shipping and billing addresses, e-mail, phone number, a valid credit card number or payment details, and optional account information.

Please be advised that all information gathered during the transaction is collected and stored for the sole purpose of fulfilling the transaction and will not be disclosed to third parties not related to the transaction.

The information provided will be used for the purposes listed below:

    • Keep you updated about your account and your order
    • Respond to your requests, including refunds and complaints
    • Process payment and prevent fraud
    • Create an account to our virtual store
    • Help us to calculate taxes in accordance with your location
    • Improve our store sales
    • Send you updates about our store promotion and new products, services, or campaigns.

Creating an account will only be used for the original purpose of providing efficiency to you during check out and for your own personal record keeping.

Your information will be stored with the Canadian Pet Cancer Foundation and American Pet Cancer Foundations accordingly, for a limited time, in order for us to comply with legal requirements, such as tax and accounting purposes. The Canadian and American Pet Cancer Foundations are not obligated to keep your information for longer periods and your account may be deleted in case of inactivity.

Your comments and any reviews posted may also be archived to enhance our Visitors’ experience.

You are not obligated to provide personal-identifying information, however, failure to provide required personal information may result in a declined transaction.

    1. What we collect and store

    Your well-being and trust in the Canadian Pet Cancer Foundation and American Pet Cancer Foundations matters to us. As such, we want to be clear that while navigating on our Website and when checking out of our e-commerce virtual store we do track:

      • Products you have viewed or purchased
      • Location, IP address and browser type, so we can estimate taxes and shipping
      • Shipping address, so we can estimate the shipping fees and taxes before you place your order

    We also use cookies to track your cart contents while you are browsing our Website. For more information, please visit our Cookies Policy.

    1. Who has access to your information?

    Some members of our team – such as Administrators and Store Managers – will have access to your information that are linked to your purchase. This information is used solely for the purpose of fulfilling orders and providing support, where necessary. In this matter, PCF team members will have access to:

      • Order information, such as date of the purchase, what was purchased and to where it was sent; and
      • Customer information, such as your name, address, email, and phone number.
    1. What information do we share with others?

    The Canadian Pet Cancer Foundation and American Pet Cancer Foundations will only share your personal information with third parties if it is required to fulfill the goods and/or services you have ordered. This information includes, but is not limited to your name, phone number, and addresses. All information shared is only shared as necessary and the Canadian Pet Cancer Foundation and American Pet Cancer Foundations will not share it outside of that scope. The Canadian Pet Cancer Foundation and American Pet Cancer Foundations do not share, sell or rent personal information. For more information regarding the measures taken to protect your personal information, please visit our Privacy Policy.

    1. Product information

    The Canadian Pet Cancer Foundation and American Pet Cancer Foundations are non-profit organizations dedicated to raising awareness around pet cancer while funding research into causes, diagnosis, treatment and care, thus enhancing the quality of life for pets diagnosed with cancer.

    The products offered on our Website are obtained through a variety of manufacturing partners we have selected through a rigorous evaluation process. All profit that comes with the sale of goods sold on our Website will be utilized to fund the research, programs, services, and operating expenses required to positively impact pets diagnosed with cancer.

    All products sold through our Website are exclusive to PCF and cannot be resold by unauthorized persons.

    1. Payment methods

    The Canadian Pet Cancer Foundation and American Pet Cancer Foundations accept payments through options provided through Stripe, which include all major credit cards (Visa, MasterCard and American Express). Please be aware that completing a transaction via Stripe will result in your data being shared with Stripe, including, but not limited to, the total amount of the purchase and billing information. Please visit Stripe’s own Privacy and Legal Policies for more details.

    1. Credit card data and security

    You must provide your credit card information to make donations and purchase goods from our Website. The information obtained during this transaction will only be used to process the transaction as intended by you and will not be shared with unauthorized third-parties or stored on our system. All credit card data is stored within Stripe’s infrastructure and does not reside on our servers. For more information about the measures taken to safeguard your credit card data, please visit our Privacy Policy.

    1. Returns & exchanges

    Our return policy is highly dependent on the type of goods purchased.  Please check the product FAQ section of each product to be aware of your options.

    Shipping and handling charges will only be refunded if the product was defective or if the wrong item was sent to you.

    Any refund will be processed to the original method of payment. Please note, it may take 2 to 5 business days for the refund to be completed.

    If a return is applicable and has been pre-approved by our Customer Service Team, please check the product FAQ section a return address and further instructions.

    1. Shipping cost and taxes

    To ensure that we utilize as much of our revenue as possible to support our mission and vision, all shipping costs and taxes are borne by the purchaser. As part of our commitment to providing our supporters with the best shipping value possible, we have negotiated with and selected UPS as our preferred shipping partner to deliver your purchases to your selected address. Shipping rates, shipping taxes, and delivery times are accessible through our e-commerce store at time of purchase and are not posted on our website(s) generally due to the many variables included in determining a custom rate for you.

    The Canadian Pet Cancer Foundation and American Pet Cancer Foundations shall not be deemed responsible for delivery delays due to weather conditions, such as storm, hurricane, blizzard, flooding, etc., packages lost or content damages while in transit, or when opening.

    1. Order cancelation

    Please note that some of our items will be sold to you prior to manufacturing, on a pre-sale basis, and delivery will only occur following the production of those goods. The timing on pre-sale orders can be up to 16 weeks. The reason for this arrangement is because of the investment required to pre-manufacture goods. As an organization focused on pet cancer, it is not prudent or helpful to our mission to divert the revenue required for keeping inventory on hand. Rest assured, if you pre-order and prepay for a product, you will receive the item as part of our commitment to you.

    As soon as we receive your order, our system process it. Once your order has been processed, it can only be canceled within the first 30 days and cannot be canceled or modified after 30 days.  Nor can the shipping or billing address be changed. Any changes required after 30 days will have to wait until the order has arrived at the shipping address. If you move and a new shipping address is required, please contact our Customer Service team to help you address that specific change.

    1. Wrong/damaged order

    If you have any problem with your order, please contact our Customer Service department for the organization and store from which you ordered your product.

    For the Canadian Pet Cancer Foundation contact: CANstore@petcancerfdn.org

    For the American Pet Cancer Foundation contact: USAstore@petcancerfdn.org

    Please note that we are run entirely by volunteers and service levels and response times are reflective of those teams’ availability. We will strive to respond as soon as possible.

    1. Miscellaneous

    Please visit our Website Privacy and Cookies policies to learn more about the measures we take to keep your personal information confidential and what kind of information is shared with third parties.

    For more information about Intellectual Property and Trademark protection, Links to Third-Parties, PCF Limitation of Liability and Jurisdiction for Dispute Resolution, please visit our Terms and Conditions page.


Together we can go further and can make possible a better quality of life for all our pets.

Thank you for your generous support.